FAQ

   

  1. Can I place my order over the phone?

Currently we do not take orders by telephone.  Everything is handled seamlessly online through our app and website.

   2. Can I change my order once it’s been placed?

Once you have placed your order you will not be able to make changes through the platform.  If you would like to make a change after the initial transaction, it may be possible to add or change an item directly with the retailer whose contact details will appear on your order confirmation.  You will then work out any difference in payment with them on delivery.

In the event you would like to make several changes it may be easier to cancel the transaction and start again – please note that refunded payments will take at least 24 hours to show on your statement. 

   3. Do I have to register on the website to make an order online?

In order to use Clicklocally you will need to register either through the website or app.

   4. Is there a minimum order value?

Minimum order values vary upwards from £10.  You will see the minimum order value for the specific retailer or restaurant you wish to purchase from within their profile on the app or website.

   5. What area do you deliver to?

You will be able to see if we deliver to your area by popping your post-code into the search bar.  We are growing fast and adding new areas all the time so check back soon if we are not currently delivering in your area. Our ambition is to provide national coverage across Mainland UK.

   6. How much does delivery cost?

Delivery charges are set by the retailer and typically vary from free to £3.  Please check the individual shop listing page for the business through which you wish to purchase.

   7. What payment methods do you accept?

We accept all major debit & credit cards, except American Express

   8. Where can I find my order’s details?

You will be able to see your order history when you log into your account area, you will also receive confirmation of your order via email.

   9. What is your return policy?

Please refer to our terms & conditions for details of our returns policy.

   10. What if I am not happy with the quality of the delivered product/service?

It is very important to Clicklocally you are happy with your order. In the event you are not satisfied with the goods delivered, please contact us via the support tab within the app / website and your complaint will be handled by our customer services team.

In the case of grocery deliveries, we will refund the appropriate amount and the retailer will arrange to collect the goods.

In the case of a restaurant transaction, please supply a photo and brief explanation of the problem when submitting a refund request.  Your money will be refunded. Please note this can take upwards of 24 hours to appear on your statement.

   11. Can I cancel my order once it’s been placed?

Yes, you can cancel your order and you will be refunded in full. Please note that refunds can take upwards of 24 hours to appear on your statement.   We would ask as a matter of courtesy to your hardworking local business community, that you factor in ample time to avoid creating unnecessary work for the shop keepers and restauranteurs in our network.   

   12. Do you have discounts for regular customers?

As a regular customer you can collect bonus points are you buy through Clicklocally.


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